Customer Experience Blog | Insights For Happy Customers

Customer Experience

10 Tactics to Turn Customers into Brand Advocates

Potential customers much prefer to hear about your product from people who are actually buying and using them. This is where brand advocates come in.

Customer Experience

How to Use Customer Referrals to Drive Your Sales

Nurturing the emotional bond between your brand and customer is a logical route to increasing sales. Here's how to use customer referrals to drive sales.

Customer Experience

5 Ways to Offer Unbeatable Customer Service Pre-Christmas

Christmas is your opportunity to draw a fleet of new customers to your online store. Here are 5 Ways to offer unbeatable customer service pre-Christmas.

Customer Experience

How Thoughtful Packaging Can Deepen the Customer Experience

Packaging is an underestimated piece of the shipping process that offers substantial customer experience. Here's how thoughtful packaging can deepen the customer experience.

Customer Experience

6 Simple Ways To Keep Your Customers Coming Back

For retailers these are turbulent times ahead. With consumer expectations and technology continually evolving, there is no longer a standard playbook for retailers to rely on to survive and thrive....

Customer Experience

How to Solve Customer Complaints and Win

Customer service can be a key differentiator when it comes to driving brand loyalty. Here's how to solve customer complaints when they arise.

Customer Experience

Suffering from Cart Abandonment Issues? Treatment Is Easier Than You Think.

MEF found that 58% of shoppers have started to pay for something via mobile, only to cancel before checkout. Solve cart abandonment issues with these tips.

Customer Experience

What happens when a customer misses a delivery?

Up to two-thirds of all shoppers who had a poor delivery experience said that they would “never buy from the retailer again.”