Customer Experience

Social listening is a powerful tool for gathering indirect customer feedback. Get new insights from your customers by learning how to be a good listener.

With eCommerce rapidly changing, the battle to win and retain customers rages on.To stay relevant, eCommerce retailers need to embrace new trends. Here are four customer experience trends set to shake up eCommerce in 2019.

Your customer service strategy for 2019 needs to be up to date with current expectations, but it doesn't need to be hard. Read more here.